Privacy Policy
We care about your privacy
At Family Bazar, we respect your privacy and are committed to protecting your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
This policy explains how we collect, use and protect your information.
Personal information is any information that can identify you.
1. What we collect
When you shop with Family Bazar, we may collect information you provide directly to us, such as:
- Name, phone number, email address
- Delivery address and postcode
- Payment information (processed securely via Shopify / PayPal - we do not store your card details)
- Order history and feedback
We may also collect additional information when you contact us on WhatsApp, respond to a survey, leave a review, or communicate with our support team.
2. How we collect it
We collect personal information when:
- You place an order on familybazar.com.au
- You create an account or subscribe to our updates
- You interact with us via website, email, phone or WhatsApp
- You browse our website (via cookies - see below)
We may also receive information from third parties such as delivery partners, only where needed to fulfill your order.
3. How we use your information
We use your information to:
- Process and deliver your orders
- Show your next available delivery date at checkout. We currently offer scheduled delivery to selected postcodes only: 4209, 4208, 4210, 4207
- Provide customer support and updates about your order via SMS, WhatsApp or email
- Improve our products, website and shopping experience
- Send you offers and new product updates (you can opt-out anytime)
4. Disclosure of your information
We only share your personal information when necessary to run our business, including with:
- Our staff, delivery drivers and suppliers to pack and deliver your order
- Our IT, payment gateway and website service providers (stripe, PayPal)
- Professional advisers or where required by law
We never sell your personal information to third parties.
If our business is sold or transferred, customer data may be transferred as part of the business assets, under strict confidentiality.
5. Security of your information
Family Bazar takes reasonable steps to keep your information safe.
We use secure servers, encrypted payment systems and restricted access to protect against misuse, loss and unauthorized access.
However, transmission of information over the internet is at your own risk. While we do our best to protect it, we cannot guarantee 100% security of data sent to us online.
6. Access and correction
You can request details of the personal information we hold about you.
If you believe the information is incorrect or outdated, please contact us and we will correct it promptly.
A small admin fee may apply for providing access in accordance with the Privacy Act.
7. Cookies
Our website uses cookies — small files that help us remember you and improve your experience.
Cookies help us:
- Remember your cart and preferences
- Analyse website traffic and usage
- Show relevant ads via Google or Meta
You can disable cookies in your browser settings, but some parts of our website may not work properly.
8. Third party links
Our website may contain links to other websites (e.g., payment providers, social media).
We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies when you leave our site.
9. Complaints
If you have a complaint about how we handle your privacy, please email us.
We take complaints seriously and will respond as soon as possible after receiving your complaint in writing.
10. Changes to this policy
We may update this Privacy Policy from time to time.
Any changes will be effective immediately when posted on our website. Please check back regularly.
11. Contact us
Family Bazar - Gold Coast, QLD
Email: familybazaarqld@gmail.com
Phone / WhatsApp: 0468 458 710
Website: www.familybazar.com.au
